OFFICIAL SUPPORT

How can we help?

Find quick answers for Swipe Escape: Neon Rush, including gameplay, sound, rewards, ads and troubleshooting.

Frequently asked questions

Try these quick answers before contacting support.

How do I play Swipe Escape?

Start a run and move your character by swiping. Avoid obstacles, survive as long as possible and keep improving your score as the pace becomes more intense.

What are diamonds used for?

Diamonds are virtual in-game rewards used for progression and unlockable content such as heroes. They have no real-world cash value.

How do Free Gifts work?

Free Gifts unlock through progress requirements such as playing runs, reaching levels, returning on different days, completing missions or collecting heroes. Some rewards may be completed early but still require earlier gifts in the reward road to be claimed first.

Why is a Gift at 100% but still locked?

A 100% indicator means that gift's objective is complete. If a previous gift has not been claimed yet, the completed gift remains READY until the earlier reward is opened.

How does Continue Run work?

When available, Continue Run may offer an optional rewarded advertisement. The run resumes after the rewarded ad successfully completes and continuation is granted.

Why do I see ads?

Swipe Escape: Neon Rush may display advertising, including optional rewarded ads. Rewarded ads are used when you choose an action that offers a reward or continuation.

I cannot hear game music or sound effects.

Check the game's sound setting and your device volume. Make sure audio is not being routed to another Bluetooth or external device. Restarting the app can also help if the audio session was interrupted.

My progress looks different after reinstalling.

Some game progress is stored locally on the device. Removing the app or clearing its local data may reset locally stored progress.

Still need help?

Contact us through the official website and include the device model, iOS version and a short description of what happened. Screenshots are helpful when reporting an issue.

Swipe Escape: Neon Rush • Bundle ID: com.marianouribellc.swipeescape